REVIEWS
Here’s what some satisfied customers have to say
Some of these reviews were submitted on other websites. We are not affiliated with or sponsored by these websites.
Home Owner
The installation crew arrived promptly and got right to work. They were friendly, efficient and did a great job; very neat and cleaned up everything.
They explained everything including the proper maintenance. I definitely recommend Thomas Giel.
Excellent Service
John (your tech) repaired my garage door and was excellent! It is now working great and in fact it is so quiet now I have to double check to see if its up or down.
THANK YOU, I really appreciate the excellent service!
D. Kresson
Great Service
I had new garage door and Lift Master garage door installed.
I needed a follow up to correctly install the hi tech part.
Frank came out and helped me out to get that area working. He was great to work with and made sure every was working properly and even gave knowledgeable advise on proper care, lubrication, and maintenance.
This is what I call great service and would recommend Thomas V. Giel to anyone.
John
Owner
Technician - John Gardner - today was excellent. Fixed problem right away. We have a VERY OLD garage door and opener (approx 35 years) and this is only the second time we have required service since Thomas V Giel Co did the installation!! Great service department and very fair pricing. Highly recommend them. (Wish other contractors we’ve had to our residence to do other types of work were as good as them!)
New installation
Replaced original garage doors by Thomas V. Giel. Entire process went extremely smooth, from scheduling the original sales call to the final installation.
The installers - Steve and Greg were very professional. My home created some install issues that Steve & Greg adapted and overcame without compromising the installation. Steve explained what he was going to do every step of the way and made sure I was ok with the procedure. They actually made the whole process a fun situation. Garage was cleaned before they left and with the new doors made the house look new again.
Awesome Job John
We had Thomson Giel put in our garage door over 20 years ago. We called and explained that our garage door opener was not working. The technician's name was John not only was he very honest but a really great guy. John looked at it and showed me where the problem was due to a power surge. He had to put in a new circuit board in and quoted me the price. We had a quote before John showed up and I can honestly say we saved hundreds of dollars by calling Thomson Giel. Thanks so much for not only your prompt service but great price.
Highly recommend these folks!
I had an issue with my garage door and I called Giel, as they were recommended. So glad I did. The technician oiled all of the joints and put it back on track. Unfortunately, there was an underlying issue with my sensors that appeared shortly after their visit. Pat came right back out and corrected the issue. Highly recommend these folks!
Storm Door did not live up to expectations
Ordered a Provia Spectrum 291 Full View custom storm door in June 2022. After waiting several months for the door to be manufactured the door was not the correct size and had to be reordered. Second visit and all went well until later that evening I was showing a friend the new door and how it operated and low an behold the bottom panel malfunctions and a metal band that I think is used to lower and raise the panel broke. Not even 4 hours after installation. There is certainly something wrong with this manufacturer. Thomas V. Giel installer did a great job but not happy with the door. Hope that they make it right. Nothing but trouble with this purchase.
Great Sevice
I really appreciate the service provided by Jason. He was very helpful, gave me some great recommendations and answered all of my questions. I was confident I was getting an upgrade from the materials he was replacing. He was excellent. Thank you!
Great Company To Deal with.
We had garage door and awnings installed. The guys did an excellent job installing and cleaning up.
Price was very reasonable. We would highly recommend your Company.
Superb service on an awful weather day!
Our garage door broke and needed a new garage door opener on a day when we had a foot of snow. I was worried because I would not be able to get my car out in the am to get to work. They had a lot of people call off but she said they would at least get someone out to get it open for the car to be moved out. Well 2 above and beyond nice workers came and even was able to replace my door opener! One even helped shovel part of my driveway and salt it, so I could safely pull my car out! I told him that was not part of the job description. These 2 guys made my day which was not a good one! Thank you so much for superb service on an awful weather day!
Very Pleased
We replaced our front door and we are very pleased. The craftsmanship is great, the look and feel of the door is stately.
We worked with Giel over the years to help maintain our garage doors-Great customer service. Would definitely recommend.
Stranded
My mom and I were stranded in the Giant Eagle parking lot in Gibsonia with a flat tire. A member of your team took time out of his evening to help two helpless women change a flat tire. He was extremely selfless, kind and unbelievably patient with us. I don't know his name but we are very grateful. Just a testament to the kind of people that work for your company. Thank you!
Garage Door Spring Replacement
We cannot thank you enough for how quickly you repaired our garage door spring. Your technician came within one hour of our call. My wife's call was stuck in the garage when the spring let go. We need the car to transport our grandchildren back and forth while their parents are at work.
The work was completed within an hour.
Thank you again!
Great customer service!
Ray and Brian came to my home today & did an excellent job! They were very customer oriented, friendly & detailed. They took care of my problem immediately & I could not be happier. You guys have EXCELLENT customer service. Thank you
Love the look of new garage door
Thank you Mike for working with me to chose a garage door to enhance the front of my house. We love the look and function of the Clopay Bridgeport. The installers were great craftsmen and made the fit snug. Excellent!!
Would recommend your company to anyone
Both of the men Patrick who came first and identified the problem and Frank who installed the opener, were very professional and informative. And at the same time were enjoyable. I would recommend your company to anyone. Thank you! And Happy New Year.
I would never use any other service provider!!
Jason was my service technician. Your garage door is just as important as your mechanic!! He replaced my garage door spring with best quality part!! And then serviced my other 2 garage doors!! Awesome experience!! I would never use any other service provider!!
Thank you!
Thank you Mike for working with me to chose a garage door to enhance the front of my house. We love the look and function of the Clopay Bridgeport. The installers were great craftsmen and made the fit snug. Excellent!!
Excellent Job
Your service technician, Patrick, did an excellent job repairing the broken spring on our garage door and performing a complete overhaul. I would recommend him to anyone needing garage door service.
Very Satisfied
I just had work done on my garage door, by two very good, professional young men. They put in a new transmitter, belt, wireless keypad, wiring and trim on both doors. They did a amazing job and cleaned up nicely. So nice having good help. They deserve a raise. Thank you!
We are very pleased with the whole process.
We had 2 new garage doors, openers and exterior trim installed. We are very pleased with the whole process from Mike the salesman down to the installers. Mike helped with suggestions and was very professional. The installers did a very professional job, cleaned up when they were done and explained everything and answered all our questions. We are both very happy with the job. We would highly recommend them.
We are impressed!
Thank you for your prompt response and for the excellent job you did in repairing our garage door. My wife and I are impressed!
If we know of anyone who is in need of garage door replacement or repair we will without hesitation refer them you to. Thank you
EXCELLENT WORK; GOOD PRICE; GREAT SERVICE
I had a new garage door installed. The job they did was EXCELLENT. The workers that installed it were very polite and friendly. I give Thomas V. Giel Garage Doors and A++.
Beyond pleased
I am beyond pleased with my new garage door! It is an amazing addition to my home and the instal was PERFECT! Donnie and Jack did and OUTSTANDING job! They were careful and precise. Everything was done in a day and to my complete satisfaction. Jack even came back when he was finished to add something extra! Top notch!!! Thank you!
Great Job!
I would highly recommend Thomas Giel Garage Doors. I called on a Tuesday when 1 of our 2 (32 year old) openers quit just days before leaving for a trip. I had several conversations with their scheduler/service manager trying to diagnose if a torsion bar spring would be necessary. He was great, and walked me through the process and with a few pictures was able to determine the spring was ok. They were able to replace the broken opener and the other one on Thursday morning prior to us leaving. They did an EXCELLENT install on the new openers, helped me program everything, added two additional switches (not on original order), added a strut to one door (not on order but recommended at time of install), and adjusted and serviced both doors. I couldn't be happier. I've told several people it's the most happy I've been with a purchase in a very long time. The install guys were great, they showed up on time, were very professional and did an outstanding job! Thanks for the great service!
Great Garage Door Crew
Jack, Donny and Brian were some of the most polite and personable workers I have ever met. I don't meet many service employees that shake hands when introducing themselves. They made sure I understood all the new equipment. I would definitely have them come out again. John Gardner (sales person) was also very polite and personable! Great team!!
Garage Door Installation 10 star rating
I highly recommend Giel for any of your needs. I would give them a 10 star rating if I could.
The installers were prompt, professional, and courteous. They patiently answered all my questions and started and completed the job in the timeframe I was given.
Sam did excellent work
Sam the repair man did excellent work. On time, polite and worked efficiently. Used Thomas Giel before and will use again.
You guys are the best
This is only the second or third time in my life (I am 52) that I have been so moved by an excellent customer experience as to write about it. Thank you Jason T and Landon. I never thought I could be so excited about new garage doors. You guys are the best!!
Professional & Wonderful
I plan to mail a letter but wanted to write you that I am totally pleased with my new garage doors! A special thanks to Don and Steve. They were absolutely wonderful! Very professional and knowledgeable and took the time to do the job right. They made sure to go over all of the information with me. I would recommend Giel to anyone needing new garage doors. You guys are aces in my book!
Barbara Slade
Great Job for truck roll up door repair
Fixed the broken roll up door on my box truck same day in about an hour. Fast service, good price, and even game me a can of oil for the door so I can keep everything working smooth. Highly recommended.
Thanks Patrick!!
A repair man named Patrick just came to my house to investigate and fix an ongoing issue I have been having. He was extremely kind, listened and made me feel like my questions and concerns were important. He eliminated possible causes one by one until he found the problem. He repaired it efficiently and was very neat with his work. He even put some lubricant on my squeaky door! The cost For the parts and service was very reasonable As well. I would highly recommend using Thomas Giel for your garage door needs! I won’t go anywhere else! Thanks Patrick!!
Happy with results
I had two garage doors installed and am very happy with the results. The guys were on time, very friendly and professional. I will definitely recommend them if you need garage doors replaced.
Good job with a fair price in every way
John Gardner showed up at our home and we told him what we wanted and he listened. He made recommendations that were thoughtful and solved technical problems. He presented us with a solution that he would have done for himself. The installers, Dave and Landon arrived on time and were friendly and worked diligently. They cleaned up before they left. The level of skill necessary to install these garage doors and openers could not be done by a do-it-yourself person. It was a very good job with a fair price in every way. Thank you very much!
Definitely someone worth hiring!!
I had my garage door motor, the track and the keypad replaced and was very pleased with their professionalism and their demeanor. All three of them were very polite and personable. Jack, Donny & Brian all introduced themselves and shook my hand (unusual in today's world). They were even kind enough to ask me if they could fix something in my garage that could be dangerous for people coming in and out. They did a great job of explaining how everything worked. Definitely someone worth hiring!!
Great Service!
Harold just finished fixing our garage doors (one of them had a snapped cable and the other hasn't worked for some time--we just never got it fixed). We called for service yesterday, and he was able to come to our house first thing this morning to fix the doors. His service was outstanding! His work was clean (big bonus points there) and efficient, and I found him to be knowledgeable, honest, courteous, and personable. In addition to Harold's excellent service, my initial call to the company was handled quickly and pleasantly, and the total cost was more than reasonable. Excellent job!
Sam is the Man!
I couldn't have asked for better service. And Sam, amazing. Pleasant, explains everything and takes care of everything, including calling the warranty company. Customer for life! Thanks so much again!!!!
Branch manager
Excellent service,came to my shop to fix a box truck roll up door.they were on time,professional,would highly recommend,them.
Thanks again
Beyond the call of duty.
They gave a quote; ordered the door, and within 3 weeks had the job completed. The two technicians were very professional and made sure the door was sealed properly. They even sealed around some pipes with caulking which was "above and beyond the call of duty.
Give Thomas V. Giel a call, you won’t be disappointed
After I received a quote from Thomas V Giel for new awning, we decided to have them install it. After a quality install, my wife had a few questions. Not only did the salesman come to our home, the owner of the company came as well to answer our questions.
While they were there, I asked for a quote to repair my garage door. After the technicians finished the work, not only had they completed the scope of work, I believe they cleaned the garage door and adjusted it because it opens better than it ever has.
If you are looking for a company with skilled employees, excellent customer service and a is concerned about the quality of their work, give Thomas V Giel call, you won't be disappointed.
Great attention to detail
From the moment I called and talked to the Inside Sales staff at the office, to the salesman Jason's attention to detail then Donnie and Steve the installers doing an excellent job while on site. I could not have asked for a speedier process that accommodated my needs. Thank you!
Friendly, prompt, excellent service!
Came out next day after I called to replace garage door spring. Friendly, prompt, excellent service!
Very happy
Donnie and Steve just finished the installation of my door opener. Both were gentleman, proficient, courteous, respectful, neat and efficient.
They both are a valuable asset to your organization!
John Gardner did a great job!
John Gardner did a great job! He communicated well, was pleasant and diagnosed the problem. John is a great asset to Thomas V. Giel Garage Doors, Inc. John deserves an "atta boy" for his work on our house today! Thank you to the entire service team for such a quick response.
Quick and efficient
We had a bad sensor for our garage door so it wouldn't open or close properly. I requested service through this website and the next day I got a call from a Tech that was in my area. He was able to stop by and promptly repair my garage door opener. There are not many companies that do next day service these days. Thanks.
Job well done!
Would like to thank the guys for doing a real nice job on installing my three garage doors.
Good clean-up. Doors look really nice and work just great.
You have very kind and helpful employees.
I want to tell you how pleased I am with the young men you sent to order the garage door and install it. Harold came out and went over my old garage door, then he placed the order with my new garage door. After that your installers Ziggy and David A. installed the garage door. They answered all of my questions and explained the workings of the door! I am very satisfied with my new garage door. I wanted you to know you have very kind and helpful employees.
Excellent job
Work was performed as scheduled and was done very well. Installation team was professional,
friendly and did an excellent job.
They were on time, friendly and efficient.
We recently had a garage door installed and just wanted to say the installers Patrick & Don were great! They were on time, friendly and efficient. They explained what they were going to do and got to work. When they were done they explained maintenance of the garage door and cleaned up like nothing ever happened. I know people always want to complain, but I just wanted to give a kudos to both of them. I would call you again!
These guys are wonderful.
These guys are wonderful. Came quickly and were friendly, flexible and informative. I hire them for all garage door needs.
Supreme service and totally professional!
We purchased the "Crest 700 insulated awning with the skylight" and it is above and beyond our expectations! Candice was a joy to work with! She was hands-on from beginning to end. A wonderful group of people to work with.
Thank you for being so responsive
I wanted to thank you for being so responsive and taking care of my garage doors. I truly appreciate you always checking in with me and keeping me informed while working. All of my garage doors work now. Thank you
Thank you for helping me on short notice!
Thank your office staff for helping me on such short notice! David did such a good job addressing my problem. Your company saved me tons of money!
Recommend you to anyone
I want to compliment you on the two installers that put up my doors last week. They did a great job quickly & they explained what they were doing and cleaned up afterwards. Salesman Mike did a super job explaining our options and guiding us. We will recommend you to anyone looking of garage doors.
Outstanding service at a great value!
Fit us into your schedule with minimal notice. Great service. Extremely friendly and professional. Will not hesitate to recommend your service to anyone. Thank you.
Thank you for bailing me out!
You were at my home this past Friday to fix my garage door that got "outta whack". Your service man was very professional and got everything back into working order. Thank you for bailing me out. I appreciate your service.
Your People are great
Last week I called about getting a price for a new opener. Jesica was very helpful and answered all my questions and she gave me the price.
I called and ordered, the opener and then Dave and Robert installed it.
Everyone was very pleasant to talk to.
The instillation went as smooth as silk and I couldn't believe how quiet the belt drive is. They explained to me how everything works and about the guarantee on the belt and operation of the battery back up,
Adjusted the operation of the door and safety mechanisms.
You can be very proud of your employees. Thank you we love it.
Great Company
I just wanted to thank you for the wonderful job that was done with the installation of my new garage door. You sent Sean & Justin to handle the installation and they were such nice gentleman. Your company should be proud to have them as employees! Also, my salesman Lance was just so nice to work with. It was a pleasure dealing with your company and I will highly recommend you to others.
Very Nice
Installers were fantastic and very nice! Great company!
Very professional, clean & courteous
I wanted to thank your installers for a wonderful job yesterday! They were clean, professional & courteous and they did great work. I would suggest your company again and again
Excellent Service – Great job Tim!
The circuit board blew out due to my poor DYI skills. I called 3 companies and Thomas Giel (there are other Giel companies) was the first to set a time for service. Tim is the tech who arrived at 9 AM ( ETA 9-9:30). Recommended replacing the gear kit at the same time as the Logic board. My chain was visually loose, had been for some time; Tim said it was only a matter of a short time before the gear would need replacing. He replaced both parts within 40 minutes. Now almost no noise from the chain when the door operates, great improvement and pricing was competitive.
Recommended by a friend
I was looking to replace garage doors and was recommended by friend. Their price point was close to Lowes (which I had no intention of buying from). Their sales person was very professional. Delivery was scheduled in 4-6 weeks (standard) they came in 2 weeks. installed the next day.The installers were very knowledgeable and professional. Absolutely recommend to anyone!
Highly Impressed, Gold Star Customer Service
Late on a Tuesday night, my spring broke to my door.
After receiving a recommendation from a previous customer, I sent a request online.
A representative called me quickly & wanted to understand if this was an immediate need (as in did I need to get my car out of the garage).2 days later Harold showed up. Unimpressed with the installation of the garage door, he improved areas where the original installer lacked attention to detail.
He was very clear and explained to me what needed to be done. He was very professional while at my home.I had done research on the replacement cost & I was stunned with how reasonable the price was.
When my garage door requires replacement, I will surely be back.
Great Service
I returned home late last night to find my garage door wouldn't open. I entered through a side door and found a broken spring. I called Thomas V. Giel this morning around 8:30 AM, and at 11:00 AM the springs have been replaced and the door works fine. Great Service.
The product and service are outstanding and we could not be …
After 25 years, we finally replaced the original garage door to our 59 year old house (Sept 2015). The door itself is really nice and the color is a perfect match to the trim on the house.
The installation team did an excellent job of installing the door, including cutting out the mail slot. The door looks great and works great! We could not be happier with this purchase and will definitely recommend Thomas V. Giel to everyone we know.
Excellent Customer Service
I called yesterday informing you of a problem getting my garage door to close properly.
After describing the "symptoms" I was advised that it probably was just some cobwebs or other debris clogging the sensors.
I went home , cleaned up around the sensors, and my garage door was fixed.
I admit to knowing very little on the operation of the door, and you could have taken advantage of this, sent a serviceman to my house and charged me for a service call and labor to fix this, putting the money in your pocket, in lieu of free advice over the phone, as many other businesses might have.
I just wanted to thank you for your honesty and fix suggestion.
Your residential customer service representative was polite, courteous, and knowledgeable.
Thanks again,
Rick S.
Forest Hills
Outstanding Job!
I wanted to let you all know how much we appreciated the work and professionalism of Ziggy and Patrick this week. They did an outstanding job removing and installing our new doors. Not to mention the terrific job they did cleaning up afterwards. KUDOS! and Thank you again.
You found The BEST IN THE ‘BURGH
Some months ago, I was the recipient of a below substandard garage door installation done by another company. So frustrated and stressed because I hired the wrong installation business, I contacted Ed Giel of Thomas V. Giel Garage Door for a his opinion. Sure enough, his assessment was spot on! I scheduled the installation appointment. On arrival and in one full day Ed and his crew completely dismantled and re-replaced 2 new garage doors with all new hardware. Ed and his team know their stuff and are detailed professionals in every way. Character traits that are very hard to find and everything you want in your next garage door repair. They earn your trust and keep it!
Excellent experience!
Excellent experience with Thomas Giel.
The crew of 2 showed up on time and they were gone 2hrs later, after installing and adjusting the new garage door, putting new trim, connecting it to the opener and cleaning the interior of the garage.
They were very professional and courteous.
I have only positive things to say about Thomas Giel and their prices are excellent.
Highly recommend.
Why Choose Us?
- Onsite Professional Staff
- Family Owned and Operated
- Quality Workmanship
- Honest and Integrity
- Fully-Insured